• Develop Effective and Robust BCP in Three Weeks for External Audit

Abstract - Our client is a $30+ billion dollar wealth management business. Whilst they had disaster recovery and business continuity plans in place, the company's external auditors had strongly recommended that the plans be updated prior to the next audit. Unfortunately a number of leadership changes in the latter half of the year and an organisational restructure meant this action had been neglected. Our client needed an extremely responsive organisation with a practical approach to ensure that it could meet this requirement.

• Reducing 3rd Party Contract Risk and Fraud

Abstract - Our client, a superannuation and investment business, had concerns that unidentified and unquantifiable, but material risks existed with their Third Party Contracts. The issue was highlighted when a new member of the Company's Leadership Team suffered a negative customer experience when an important contract was cancelled without their knowledge and for a service their group was highly dependent upon.

• Protecting revenues during the most important peak season.

Abstract - Our client has experienced exponential business growth from their Internet channel such that it is now responsible for generating the majority of their betting transactions. Unfortunately, a year ago they experienced an outage during their most important peak season, caused by a substantial increase in transaction volumes on their outdated infrastructure. This lead to our client's online website to be unavailable, and hence, they could not take online bets. Furthermore, the flow-on effect to client's call centre, meant that many customers could not get through due to increased demand on this (now) single channel.

• Aligning sensitive information and effective controls.

Abstract - Our client, a reputable charitable organisation, had grown significantly over the past several years. It found itself managing a complex environment with more than 40 sites, 220 vehicles and 500 employees, serving over 6,000 children and young people throughout the Victorian community. Just a few years ago, issuing a laptop to a staff member was unique - today it is commonplace. The organisations' rapid growth and the growing importance of technology concerned the Director of Business Operations because he was unsure whether the organisation was at risk of breaching sensitive information because it was now being stored in multiple forms across disparate environments.

• Credit Card Lifecycle - Aligning Risk with PCI-DSS.

Abstract - Our client, is Australia's largest national private health insurer. It has been expanding its portfolio of services over the past few years, and now boasts over three million members who are served from an Australia-wide distribution network consisting of over 100 retail outlets, agents, a national network of customer care call centres, and online member services.